Refund Policy

CLIPSTRADE.COM REFUND POLICY

At Clipstrade.com, we are committed to providing a transparent and reliable platform for users to upload, sell, and purchase videos. This Refund Policy outlines the terms governing refunds, withdrawals, and financial transactions. By engaging with Clipstrade.com, you agree to this policy, alongside our Terms of Service and Privacy Policy. We encourage all users to review these terms carefully before participating in any financial transactions. For inquiries, please contact us at app@clipstrade.com.

IMPORTANT NOTES ON PREMIUM MEMBERSHIP
- Premium Membership Requirement: Only Premium or Pro members can upload, sell, or purchase content on Clipstrade.com. Non-premium users are restricted from these activities.
- Pro Membership Benefits and Limitations: Subscribing to a Pro membership provides a Verified badge, the ability to watch free previews of videos, and the ability to upload, sell, or buy content. However, Pro membership does not guarantee free access to all content. Some videos may be locked by their creators, requiring separate purchase even for Pro members.

1. GENERAL REFUND POLICY
Clipstrade.com operates as a digital marketplace for video content, and due to the nature of digital goods, we maintain a strict no-refunded policy for most transactions to ensure fairness and security. Key points include:
- Non-Refundable Deposits: Funds deposited into a user’s Clipstrade wallet are non-refunded. Users should review our Terms of Service, Privacy Policy, and this Refund Policy before adding funds.
- Immediate Service Delivery: Purchasing videos or services on Clipstrade.com is considered complete upon delivery of the digital content, rendering transactions non-refunded.
- User Responsibility: Users are responsible for understanding platform policies before making financial commitments. Clipstrade.com is not liable for errors or misunderstandings related to the non-refunded nature of transactions.

2. VIDEO PURCHASES
Videos on Clipstrade.com are digital goods delivered instantly upon payment. The following conditions apply:
- No Refunds for Video Purchases: Once a video is purchased, the transaction is final, as the content is immediately accessible. Refunds are not provided for purchased videos.
- Content Verification: Buyers should review video descriptions, previews (available to Pro members), and seller profiles before purchasing. Clipstrade.com is not responsible for dissatisfaction with content that matches the seller’s description.
- Dispute Resolution: If a purchased video is defective (e.g., corrupted or inaccessible) or does not match the description, contact app@clipstrade.com within 48 hours of purchase. We may, at our discretion, offer a wallet credit or other resolution, but cash refunds are not provided.

3. WITHDRAWALS FOR PREMIUM MONETIZING USERS
Premium or Pro members enrolled in our Monetization Program can earn revenue through video sales or profile subscriptions. The withdrawal policy is as follows:
- Eligibility: Only Premium or Pro members in the Monetization Program can request withdrawals of earnings from video sales or subscriptions.
- Withdrawal Process: Withdrawals are requested via the account dashboard, subject to minimum thresholds and processing times outlined in our Terms of Service. Processing may take 7-14 business days, depending on the payment provider.
- Non-Premium Users: Non-premium users cannot withdraw funds from their Clipstrade wallet. Funds remain available for platform use and are non-refunded.
- Fees and Deductions: Withdrawals may incur processing fees, taxes, or other deductions as required by law or payment processors. Users will be notified of applicable fees during the withdrawal process.

4. SUBSCRIPTION-BASED SERVICES
Clipstrade.com offers Premium and Pro memberships with associated benefits. The refund policy for subscriptions is as follows:
- Non-Refundable Subscriptions: All subscription fees (e.g., for Premium or Pro memberships) are non-refunded, as benefits are activated immediately upon payment.
- Cancellation: Users may cancel subscriptions at any time via account settings. Cancellation prevents future billing but does not entitle users to refunds for unused subscription periods.
- Subscription Disputes: For billing or activation errors, contact app@clipstrade.com within 7 days of the transaction. We may offer credits or corrections at our discretion, but cash refunds are not provided.

5. USER RESPONSIBILITIES
To ensure a fair experience, users must:
- Review Terms: Read and accept the Terms of Service, Privacy Policy, and Refund Policy before engaging in financial transactions. Failure to do so does not entitle users to refunds.
- Accurate Information: Maintain up-to-date payment and account details. Clipstrade.com is not liable for issues arising from incorrect information.
- Fraud Prevention: We reserve the right to investigate suspected fraud or violations of our Terms of Service, during which refunds or withdrawals may be withheld.

6. EXCEPTIONS AND DISCRETIONARY ACTIONS
While our policy is strict, we may consider exceptional cases:
- Discretionary Review: At our sole discretion, we may offer wallet credits or other remedies for platform errors or unauthorized transactions. Requests must be submitted to app@clipstrade.com within 7 days of the transaction.
- No Guarantee of Refunds: Any remedies are provided at our discretion and do not constitute an obligation to issue refunds.
- Unauthorized Transactions: Report suspected unauthorized activity to app@clipstrade.com immediately. We may suspend accounts or issue credits pending investigation, but cash refunds are not guaranteed.

7. CONTACTING SUPPORT
For questions or disputes related to this policy:
- Email: app@clipstrade.com
- Response Time: We aim to respond within 48-72 hours, though complex issues may take longer.
- Required Information: Provide your account details, transaction ID, and a detailed description of the issue for faster resolution.

8. POLICY UPDATES
Clipstrade.com may update this Refund Policy at any time. Changes will be communicated via our website or email to registered users. Continued